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Bug Escalation TicketInvestigating

Workflow execution is too slow, especially for large or complex workflows

Multiple users across plan types report significant performance degradation when running workflows with many steps, large batch operations, or many concurrent workflows. Symptoms include browser tab crashes, multi-minute execution delays, UI lock-ups during batch runs, and slow dashboard load times. The issue disproportionately affects mid-market and enterprise users with higher workflow volumes.

Performance·Performance issue·High confidence·18 evidence items

Evidence (showing 18 of 18)

"The app is noticeably slow when I have more than 5 active workflows."

Support emailEnterprisecritical

"FlowPilot times out when running workflows with more than 10 steps."

IntercomMid-marketmedium

"Workflow execution is slow. Simple automations take 30+ seconds."

IntercomTeamhigh

"FlowPilot times out when running workflows with more than 10 steps."

Manual noteTeamcritical

"Workflow execution is slow. Simple automations take 30+ seconds."

ZendeskTeamhigh

"The Google Sheets sync takes 8 minutes for 500 rows. This is unusable."

IntercomMid-markethigh

"Workflow trigger latency is too high — sometimes takes 5 minutes to fire after the trigger event."

Support emailMid-markethigh

"Our larger workflows take several minutes to run. This is too slow for our use case."

ZendeskMid-marketcritical

"Large batch runs lock up the UI. I can't do anything while it's processing."

Support emailMid-marketmedium

"Workflow trigger latency is too high — sometimes takes 5 minutes to fire after the trigger event."

CS SlackEnterprisecritical

"Large batch runs lock up the UI. I can't do anything while it's processing."

Support emailTeamcritical

"Performance degraded significantly in the last two weeks. Was much faster before."

Manual noteTeammedium

"The app is noticeably slow when I have more than 5 active workflows."

Churn reasonEnterprisehigh

"We have 50 workflows running and the dashboard takes 10 seconds to load."

Support emailTeamhigh

"The app slows down significantly during peak hours."

Support emailEnterprisecritical

"We have 50 workflows running and the dashboard takes 10 seconds to load."

Support emailMid-markethigh

"Our larger workflows take several minutes to run. This is too slow for our use case."

Manual noteMid-marketcritical

"Running a multi-step workflow crashes the browser tab occasionally."

ZendeskMid-marketcritical

Why this action type?

A score of 88 with high confidence on a performance issue means the signal is well-validated and represents a meaningful impact on core product functionality, not just a minor inconvenience. Slow workflow execution at scale directly threatens retention and expansion for power users, making this too critical to sit in a backlog. Routing to a Bug Escalation Ticket ensures engineering triages it with urgency, sets an SLA, and tracks resolution rather than letting it drift through standard prioritization cycles.

View Artifact →

Signal score

88/ 100
Frequency22 / 25
Severity24 / 25
Segment importance14 / 15
Recency7 / 10
Evidence quality13 / 15
Actionability8 / 10

Scores above 75 warrant immediate action. Between 50 and 75, investigate or plan. Below 50, monitor and collect more evidence.