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Customer Discovery PlanFixed

Teams need role-based access controls to safely manage workflows and billing

Team and enterprise users repeatedly report that the absence of granular permissions is a blocker, any team member can edit, delete, or even modify billing settings. Specific pain points include junior members accidentally deleting workflows, inability to grant read-only access, and no way to lock down admin-only workflows. This is flagged as a table-stakes enterprise requirement and a dealbreaker for some accounts.

Admin permissions·Feature request·High confidence·18 evidence items

Evidence (showing 18 of 18)

"I need to give my team read-only access to workflows but there's no option for that."

Sales noteEnterprisehigh

"We need to lock certain workflows so only admins can modify them."

Manual noteTeamhigh

"Admin controls are missing. We're a 20-person team and I need more granular permissions."

Sales noteTeamhigh

"We need to lock certain workflows so only admins can modify them."

IntercomMid-marketmedium

"Can you add role-based access? Right now everyone on the team has full admin rights."

ZendeskEnterprisehigh

"My teammate can edit billing settings, which feels risky."

Support emailEnterprisehigh

"Role-based access control is missing. This is table stakes for a team product."

Manual noteEnterprisehigh

"My teammate can edit billing settings, which feels risky."

IntercomEnterprisemedium

"A junior team member accidentally deleted a workflow because there are no edit restrictions."

Support emailMid-markethigh

"A junior team member accidentally deleted a workflow because there are no edit restrictions."

Manual noteMid-markethigh

"Can you add role-based access? Right now everyone on the team has full admin rights."

Sales noteEnterprisehigh

"There's no way to restrict who can edit workflows. Any team member can change anything."

IntercomMid-marketmedium

"Someone on my team changed the billing plan without permission. There's no access control."

Support emailMid-markethigh

"There's no way to restrict who can edit workflows. Any team member can change anything."

Support emailMid-markethigh

"I want to let my team view automation results without giving them edit access."

Support emailEnterprisehigh

"The lack of permission controls is a blocker for enterprise adoption."

Sales noteTeammedium

"I need to give my team read-only access to workflows but there's no option for that."

Churn reasonTeammedium

"Admin controls are missing. We're a 20-person team and I need more granular permissions."

CS SlackTeammedium

Why this action type?

A high-confidence feature request scoring 88/100 indicates strong signal clarity with minimal ambiguity about what customers actually need, making further validation the logical next step before committing engineering resources. Customer Discovery Plan is the right routing action here because while the demand is clear, the specific access control requirements across different team structures and billing models need to be scoped before design begins. Talking directly to the teams raising this request will surface the edge cases, permission hierarchies, and workflow contexts that prevent costly rework later.

View Artifact →

Signal score

88/ 100
Frequency22 / 25
Severity23 / 25
Segment importance14 / 15
Recency7 / 10
Evidence quality13 / 15
Actionability9 / 10

Scores above 75 warrant immediate action. Between 50 and 75, investigate or plan. Below 50, monitor and collect more evidence.